Holiday Inn Express & Suites - Sturbridge, an IHG Hotel

Facility was newer and more upscale than the Holiday Inn Express in nearby Ludlow where we usually stay. The room was very spacious with very new furniture and kitchenette equipment. The bathroom was first class, too.

Young lady at the front desk was very pleasant and helpful. The location was great for interstate travel. The building and room had a very new appearance and feel.. Panerai bread across the parking lot was a good option for a late, light dinner. The breakfast was excellent, choice of scrambled eggs or vegetarian omelet, 2 sausage types, amongst other options. Also breakfast was ready at 6 AM, allowing for an early departure.

The room met our expectation. We liked the reception staff most of all. They were very friendly and responsive during our entire stay. They were there to create the right mood, decorate the place for the happy occasions!

Amazed at the way the breakfast area was kept full and clean at all times. Heather was working at that time. We were there a whole week, and she was nothing short of amazing at her job. She kept all items available, and I watched as she would stir the oatmeal so a coating would not form on top. This would keep it appealing for anyone who wanted it at any time. And, also, the heating trays with eggs and etc...were always full and looking appetizing...muffins and bread were moved to the front if a space was there....counter was kept clean always. Could not ask for a nicer person to visit with first thing in the morning. And although it was busy at times, she could socialize for a short while and still not be delinquent in her duties.

Great hotel! Check-in was fast and friendly. Our room was clean, lovely and very spacious. The bathroom was equally clean, spacious and modern. One nice - small feature - is that our room for two included three bath-size towels. This is a pet peeve of mine. Often we'll stay in a room for four (with our two children) and are only given three towels -- why not include at least one towel for each occupant? We always have to call down for another towel. So it was nice to have the opposite here - an extra towel! I know - minor point - but it brought a smile to my face. The complimentary breakfast was fantastic! Usually a complimentary breakfast means a few stale muffins and maybe a sad-looking banana - not the case here: there were freshly cooked omelettes (including an egg-white option), a variety of breakfast meats, oatmeal and toppings, an assortment of cereals, pancakes, some incredibly delicious fresh-baked cinnamon rolls and more. Truly the most amazing complimentary breakfast I've ever experienced. Kudos to the staff! We would absolutely stay here again if in the area and our positive experience here makes me consider other Holiday Inn Expresses more seriously.